The auto body shop did a bad job. Can I refuse to pay deductible?

You should talk to your auto insurance about the whole situation. Me personally, I would not pay for someone to fix something like my car, knowing that it’s still broken or half-way fixed.

I agree with the other posters you should contact you insurance company before accepting the car. These days Insurance company’s and Body Shops work together to rip people off. If you are getting no help from either side you should contact your DMV in your state and they can help you. Also the ordered the wrong part excuse is just a way of staling the job because its not ready. Another thing you can do is find a Body Shop that does not do direct repair work for insurance company’s and have them look at the work that was done after you get your car back. Independent shops that do not do insurance work love to re inspect and can show you all the short cuts the body shop and insurance company took. The next time you need to go to a shop for work know that you can take your car to any shop you want. Even if the insurance company tells you that you need to go to there preferred shop it is against the law. Not all but a lot of insurance preferred shops are giving the insurance company a better rate so the shop will try to turn the work out as fast as possible using short cuts and bad parts. Also a good thing to do is talk to people in your area and find out what shop has the best reputation. I know people are in a rush to get there car fixed but you should not rush the process. You have just been in an accident but you need to calm down and take your time when selecting a shop to do the repair. Mike 19 year Heavy Collision Technician